Refund policy

Return & Refund Policy – Chinamartb2b.com

At Chinamartb2b.com, customer satisfaction is important to us. Please read our Return & Refund Policy carefully before making a purchase.

Customers may request a return or exchange under the following conditions:

The item is damaged, defective, or incorrect upon delivery
The request is made within 7 days of receiving the order
The product is unused and in its original packaging with all accessories included

Items that are used, damaged by the customer, or missing original packaging may not be eligible for return.

The following items may not be eligible for return or refund:

To request a return, customers should contact our support team with:

Once approved, return instructions will be provided.

Refunds will be processed after inspection and approval of the returned item.

Approved refunds may be issued through:

Processing time may take 5–14 business days depending on the payment provider or bank.

Customers may request an exchange for eligible items depending on product availability.

Customers may be responsible for return shipping charges unless the product was damaged, defective, or incorrectly delivered.
Original shipping fees are generally non-refundable unless otherwise stated.